Key Words Search Criteria

FILTER OPTIONS

When expanding the 'Open Filters' section at the top of the screen, you’re able to apply all of the filter options which are available on the Anayltics screens, including Media Types; Countries; Languages and Tags, to the Dashboard which you are currently on. Acting in the same way as the View by & Advanced Chart Options, if these are applied outside of the Edit Mode, the changes will not be saved, however if they are applied from within the Dashboard Edit Mode and the changed are saved, they will be permanently applied to the widgets on the Dashboard.
If you apply and save changes from these filters to the Dashboard, these will be applied to all of the widgets contained on the Dashboard, overwriting any other filter settings which had been set on individual widgets. If you wish to change the options on not all of the widgets contained in the Dashboard you need to do so via the 'Edit Topics and Filters' setting as documented above.

WIDGET MERGING

When in Edit mode you are able to merge the data from two widgets together so that the information from both is displayed in only one widget. Widgets that can be merged together must both have time lines on their x-axes, if a widget does not have this then it cannot be merged into another widget. To merge two widgets together drag and drop the widgets on top of each other, if there is are arrows pointing both left & right then these two widgets are mergable together.
One the widgets have been merged you are able to Edit the axis labels of the widget from the 'Sepcial Actions' section of the Widget Options menu. To unmerge any widgets, whilst in Edit mode simply click on the Unlink icon on the widget and the two widgets will be separated from each other.

Dashboard Options

In the top right hand corner of the Dashboard, there are the following options available which can be applied to the Dashboard:


Refresh:
Refreshes the widgets contained on the Dashboard with the latest data available.

Edit Mode:
Takes you through to the Edit Mode of the Dashboard where changes can be made and saved.

Dashboard User Access:
Allows you to see which users have access to the current Dashboard and change the access if needed.

Clone Dashboard:
Allows you do duplicate the Dashboard which has been built. Clicking on this icon will bring up the following options to be filled in:

Dashboard Name:
Enter in a name for the duplicate Dashboard to be called.

Dashboard description:
Enter in a brief description for the Dashboard to help you distinguish it from other Dashboards in your project.

Add to Report:
Adds the Dashboard to a new report. Clicking on this icon will bring up the following fields to be set:

Report label:
Enter in a title for the Report.

Assign to Group:
Add the Report to any already created groups.

Report Settings:
Import into the report any settings and formatting from an existing set up Report.

Create Alert:
Subscribes the Dashboard to a new Alert subscription. Clicking on this icon will bring up the following fields to be set:
  • Report label:
    Enter in a title for the Alert.
  • Report recipients:
    Enter in the email addresses of the recipients to be sent the Alert.
  • Report format:
    Choose the format which the Alert is to be built in.
  • Trigger type:
    Select the type of conditions which have to be met in order for the Alert to be sent
  • Trigger:
    Set the trigger conditions for the Alert.


Share Dashboard:
Provides a link on which the created dashboard can be shared and accessible without the viewer needing authentication with the NewsMonitors platform. Clicking on this icon will bring up the following fields to be set:
  • Dashboard Name:
    Enter in a name for the Dashboard to be called. By default this is set to the current name the Dashboard already has.
  • Refresh:
    How frequently the widgets on the Dashboard will update.
  • Never Expires:
    If this is set to 'ON' the shared Dashboard will never expire and will always be accessible. When this setting is changed to 'OFF' you are able to set a date in the 'Valid until' section after which the Dashboard will expire and not be accessible to people who it has been shared with.

Grouping of Dashboards

You’re able to put your dashboards into groups to help manage them. To create a new group for your dashboards, first click on the 'Add group +' icon in the top right hand corner of the main Dashboards overview page and enter in a name for the group. To add dashboards into the group, simply drag and drop the desired dashboards into the group folder. To remove the dashboards from the group, drag and drop the dashboard back out from the group it’s in to the 'Drop here to ungroup' icon which appears when you start to drag the dashboard.
Further information on Reports & Alerts and the settings that can be set on these can be found within the Reports section of the Academy.



FAST TAGGING

Overview

You are able to quickly navigate through your results on the Analytics screen by using shortcuts. The following shortcuts are available:

Navigation Shortcuts:

Select previous result
Select next result
Ctrl Selects all results in current view
Ctrl + Click Selects clicked upon result(s)
Return Reload results
Esc Close open windows

Fast Tagging

q Toggle important flag (en/de keyboards only)
a Toggle important flag (fr keyboards only)
w Set sentiment to positive (en/de keyboards only)
z Set sentiment to positive (fr keyboards only)
e Set sentiment to neutral
r Set sentiment to negative
t Add custom tag
s Toggle read tag
d Toggle checked flag
Del Remove article



GLOSSARY

Overview

Admin User:
In addition to normal user rights, admin users can:
  • Create other users
  • Modify the profile and access level of users
  • Reset passwords of users
  • Change email addresses of users
  • Create new projects in the account (within limits set by NewsMonitors).

Alerts:
Notification by email as soon as a given threshold of results is reached. Additionally, alerts can be used to schedule automatic sending of results or of other result visualisations

Automatic Sentiment:
See sentiment

Branding:
The entire NewsMonitors can be white labelled in your corporate image

Buzz:
Shows the noise that search queries have generated online in the currently filtered time period, compared to the identical previous time period.

Content Appreciation:
Displays how many times the Audience of a Facebook channel or a Twitter channel have Liked or Share (Facebook) or have Retweeted (Twitter) posts from the Monitored Channels

Dashboard:
Dashboards enable you to display in one place the representations of the results that are key to your project. If you only want to see the result articles, the sentiment produced by these results and the demographic spread of these, they can all be added to one dashboard

Demographics:
Information about the author/source of a post. Demographics include country of publication, language and gender of the author.

Engagement: The engagement of an article/post is the sum of actions made by others on that article/post. The engagement of a topic is the sum of the engagement of all articles/posts of the topic.
Engagement Rate is calculated in the following ways:
  • Facebook Engagement Rate: ((Number of Likes + Number of Comments + Number of Shares by others) / Number of Fans) * 100
  • Twitter Engagement Rate: ((Number of Retweets by others) / Number of Followers) * 100

Engagement is calculated in the following ways:
  • Blogs; News Sites; Forums: Number of Facebook Likes + Number of Comments on the article + Number of Shares on Facebook of the URL + Number of Tweets on Twitter of the URL
  • Facebook: Sum of Shares, Likes and Comments
  • Twitter: Sum of the Retweets and Likes
  • Instagram: Sum of Likes and Comments
  • YouTube: Sum of the Likes, Dislikes and Comments
  • Vine: Sum of the Likes, ReVines and Comments
  • Pinterest: Sum of the Likes, Pins, RePins and Comments


Event:
An event is a specific period of time. It thus acts are a filter on time. NewsMonitors proposes pre-defined events and user can create custom events.

Filter:
A filter enable you to add further restrictions to your topics. Filters can either be keyword filters or filters based on metadata of results (filter on sentiment, filter on media type, …).

Impressions:
The impressions of one tweet is the sum of the followers of the tweeter of the tweet. The audience impressions is the sum of the impressions of each tweet of the audience (this includes retweets)

Influencer:
An influencer is an author/a source that is writing about your topic. Top influencers are the ones who write the most about your topic (most articles/posts), whose articles/posts reach the largest audience (largest reach) or the ones that generated the most virality (largest engagement)

Location Criteria:
The logic for country detection within the tool is the following:
  • Own list of URLs with associated countries (custom made
  • The language used in the post
  • The IP address of the domain of the URL
  • With regards to Social Media platforms, we take in priority the location that is given by the respective Social Media API. If these are not given to us, we fall back to confirm the location with the above mention as is used in website country locations.
Media Type:
Media in which the article/post was published. Media types can be news (and its sub categories), blogs, forums, social media networks, …

Channels:
Channels enable you to monitor specific channels without taking into consideration any keywords, meaning all data published on the channel will flow into the system.
Channels can be social media pages (Facebook pages, Twitter profiles, YouTube channels, etc.) or any other sites where you want to monitor all the data being published.

Performance (K; M; G):
The performance widget shows how the selected topics are being perceived and interacted with online via the buzz generated, engagement, potential reach and the proportion of the sentiment.
For the KPI widgets, the following metric prefixes are used:
  • K – Kilo (1,000′s)
  • M – Mega (1,000,000′s)
  • G – Giga (1,000,000,000′s)


Project:
A project includes one or more topics, monitored channels and specific filters that are relevant to the monitoring of a brand or a company. The project also contains specific project settings, such as sources to include in the results, and user definitions.

Reach:
The reach of an article/post represents the number of people who were reached by this article/post.
Reach is calculated in the ways:
  • Blogs; News Sites; Forums: The number of Monthly Unique Visitors
  • Facebook: The number of Fans of the Page (Note: Only available for public pages)
  • Twitter: The number of Followers of the author
  • Instagram: The number of Followers of the author
  • YouTube: The number of Views that the video has had
  • Vine: The number of Followers of the author


RSS:
Also known as ‘Really Simple Syndication’ – this is a standard web format that is used by many websites to frequently publish information into. NewsMonitors can have RSS links imported into it via the Channels section and can also export the results found in projects in the format of RSS.

Search Query:
A search query is the technical translation of the keywords and phrases that you wish to search for. For some brands, search queries can be very easy (“Vodafone”), for other brands ("Apple"), they can be more complex.

Search Syntax:
Terms and Operators which link together keywords in Search Queries to allow building of complex Queries. Please see Detailed Search Query Syntax for more information.

Sentiment:
Sentiment that is associated with an article/post. As default, a generic sentiment analysis is being calculated for each result based on our own sentiment analysis. All articles/posts are then attributed a positive, neutral or negative sentiment.

Source:
A website, forum or social media site from which results are delivered and sourced from.

Source Panel:
A list of sources which you wish to either restrict your results to, or stop results being delivered to your project from.

Tag:
Tags can be used to categorise your posts with relevant markers throughout your project. These are custom identifies added to individual results to help you identify and group these results at a later time. The tags which have been added to the project can be managed in the Tags section of your project settings. Please refer to Tags for more information.

Topic:
A topic contains the keywords and phrases you wish to search for within posts and articles, in the form of search queries. The first topic is usually your brand and subsequent topics are typically competitor brands.

Trending Score:
The trending score evaluates the acceleration of the engagement on a specific story over time. Mentions which are rapidly getting more engagement get a higher score (out of 10), enabling users to discover breaking stories, on specific topics. The scores are categorised in the following way:
  • 0-3: the article is not trending (or not trending anymore)
  • 4-6: the article is slightly trending
  • 7-10: the article is really trending, right now

SOURCE TYPE OPTIONS

Media Source Types  
ONLINENEWS All news sites
ONLINENEWS_MAGAZINE Printed magazines online sites
ONLINENEWS_NEWSPAPER Printed newspaper online sites
ONLINENEWS_PRESSRELEASES Results from sites that publish press releases
ONLINENEWS_TVRADIO Results from TV or radio station sites
ONLINENEWS_AGENCY News agency sites
ONLINENEWS_OTHER News results that do not fall under of the other news categories
PRINT All print articles
PRINT_MAGAZINE Articles from printed magazines
PRINT_NEWS Articles from printed newspapers
PRINT_OTHER Other printed articles
NEWSLETTER Newsletters
BLOG All blog sites
MESSAGEBOARD All forums and message boards
SOCIALMEDIA All social media sites
SOCIALMEDIA_TWITTER Results from Twitter
SOCIALMEDIA_FACEBOOK Results from Facebook
SOCIALMEDIA_YOUTUBE Results from YouTube
SOCIALMEDIA_LINKEDIN Results from LinkedIn
SOCIALMEDIA_GOOGLEPLUS Results from Google+
SOCIALMEDIA_FLICKR Results from Flickr
SOCIALMEDIA_FOURSQUARE Results from Foursquare
SOCIALMEDIA_INSTAGRAM Results from Instagram
SOCIALMEDIA_PINTEREST Results from Pinterest
SOCIALMEDIA_MIXCLOUD Results from Mixcloud
SOCIALMEDIA_SOUNDCLOUD Results from SoundCloud
SOCIALMEDIA_VIMEO Results from Vimeo
SOCIALMEDIA_DAILYMOTION Results from Dailymotion
SOCIALMEDIA_WEIBO Results from Weibo
SOCIALMEDIA_VKONTAKTE Results from vk.com
SOCIALMEDIA_VINE Results from Vine
BROADCAST All articles from broadcast
BROADCAST_RADIO Articles from radio
BROADCAST_TV Articles from TV
OTHER Everything else which does not fit into the above listed categories

POST TYPE OPTIONS

TEXT VIDEO
LINK AUDIO

TAGS MARKING

important read
checked replied
assigned resolved

GENDER

FEMALE MALE UNKNOWN

LANGUAGE OPTIONS

ABKHAZIAN ab HERERO hz PALI pi
AFAR aa HINDI hi PANJABI pa
AFRIKAANS af HIRI MOTU ho PERSIAN fa
AKAN ak HUNGARIAN hu POLISH pl
ALBANIAN sq ICELANDIC is PORTUGUESE pt
AMHARIC am IDO io PUSHTO ps
ARABIC ar IGBO ig QUECHUA qu
ARAGONESE an INDONESIAN id RAETO ROMANCE rm
ARMENIAN hy INTERLINGUA ia ROMANIAN ro
ASSAMESE as INTERLINGUE ie RUNDI rn
AVARIC av INUKTITUT iu RUSSIAN ru
AVESTAN ae INUPIAQ ik SAMOAN sm
AYMARA ay IRISH ga SANGO sg
AZERBAIJANI az ITALIAN it SANSKRIT sa
BAMBARA bm JAPANESE ja SARDINIAN sc
BASHKIR ba JAVANESE jv SCOTTISH GAELIC gd
BASQUE eu KANNADA kn SERBIAN sr
BELARUSIAN be KANURI kr SHONA sn
BENGALI bn KASHMIRI ks SICHUAN YI ii
BIHARI bh KAZAKH kk SINDHI sd
BISLAMA bi KHMER km SINHALESE si
BOSNIAN bs KIKUYU ki SLOVAK sk
BRETON br KINYARWANDA rw SLOVENIAN sl
BULGARIAN bg KIRGHIZ ky SOMALI so
BURMESE my KOMI kv SOUTHERN SOTHO st
CATALAN ca KONGO kg SOUTH NDEBELE nr
CHAMORRO ch KOREAN ko SPANISH es
CHECHEN ce KURDISH ku SUNDANESE su
CHINESE zh KWANYAMA kj SWAHILI sw
CHINESE SIMPLIFIED zh cn LAO lo SWATI ss
CHINESE TRADITIONAL zh tw LATIN la SWEDISH sv
CHURCH SLAVIC cu LATVIAN lv TAGALOG tl
CHUVASH cv LIMBURGISH li TAHITIAN ty
CORNISH kw LINGALA ln TAJIK tg
CORSICAN co LITHUANIAN lt TAMIL ta
CREE cr LITHUANIAN lt TAMIL ta