You can view all of our policy documents, including security and disclosure practices, at Policies.
Information we collect and receive
We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive: Team information. When you create a team on News Monitors, we collect your email address (as the Team Owner), your team name, News Monitors domain (ex: your-team-name.news-monitors.com), your user name that appears in your News Monitors team, and password. Optionally, you can provide an email domain to allow people on that domain to sign up for your team without an invitation or individually add email addresses for people you’d like to invite to your team. Account and profile information. The only information we require to create your News Monitors account is an email address and password. Optional information you can enter into your profile includes information such as your first and last name, what you do, your Skype username, and your phone number. Your Team Owner(s)/administrator(s) may request you to provide additional information about yourself in your profile, and News Monitors has no control over such additional information collected. Any information you add to your profile is visible to other people on your team as described on your profile management page. Billing information. If you purchase a premium version of News Monitors, our third party payment processors will collect and store your billing address and credit card information. Log data. When you use News Monitors, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your Internet Protocol address, the address `of the web page you visited before coming to News Monitors, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Log data does not contain message content and is not routinely deleted. Device information. In addition to log data, we may also collect information about the device you’re using News Monitors on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. Geo-location information. Precise GPS from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location. News Monitors usage information. This is information about which teams, channels, people, features, content, and links you interact with within News Monitors and what integrations with related services you use. Service integrations. If you integrate with a service on News Monitors we will connect that service to ours. Depending on team settings, team members may be able to add integrations to a channel or direct message conversation. Those integrations are viewable and maybe removable by the administrators, owners, or designated users. We do not receive or store your passwords for any of these services. If you add an integration, the third party provider of the integration may share certain information about your account with News Monitors. News Monitors is not responsible for how teams may use and collect data through integrations. An integration can be removed at any time. Removing an integration unbinds that integration on a go-forward basis. That does not, however, delete the content that was received from the integration and indexed within News Monitors. That content must be deleted manually. Communication content that you send and receive within News Monitors. This includes: The message content itself. This content can include messages, pictures, files and video among other types of files. When messages or files were sent and by whom, when or if they were seen by you, and where you received them (in a channel or direct message, for example). Information from partners or other 3rd parties. News Monitors may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.
How we use your information
We use your information for the following: Providing the News Monitors service. We use information you provide to authenticate you and deliver message content to you and from you Understanding and improving our products. To make the product better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a News Monitors user. Investigating and preventing bad stuff from happening. We work hard to keep News Monitors secure and to prevent abuse and fraud. Communicating with you Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns. In-product communications. We may use the information you provide to contact you through News Monitors using News Monitors bot or other in-product messaging tools. For example, if, after, a few weeks of using News Monitors we notice that your notification setting is set to notify you of all messages, we may send you a News Monitors bot message that suggests you change this in case you are getting too many notifications. This is just one example of how we use information about your usage of the product to make suggestions to you. Email messages. We may send you service and administrative emails, such as when we notice that you are nearing a message or integration limit. We may also contact you to inform you about changes in our services, our service offerings and important service related notices, such as changes to this policy or security and fraud notices. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to News Monitors users about new product features or other news about News Monitors. You can opt-out of these at any time.
When you use News Monitors, you have control over a number of things with respect to your own privacy and choices about how your content is visible to others or not. If you are a News Monitors Team Owner or administrator, you have additional choices that impact your team’s privacy. Some members will not have access to all of the same choices that their Team Owner(s) or administrator(s) do. That is because News Monitors is set up to be team-oriented, and provides Team Owners with the maximum ability to control their teams.
Message Retention Settings and Export Options
News Monitors offers different options for message retention and export to Team Owners and Administrators, depending on the level of service they have signed up for. These service levels are likely to change so please see our pricing page to learn more about which features are associated with which level of service. Message Retention Settings Message retention setting options vary by service level from very general to very specific. The default for all teams, both free and premium, is that messages are retained for as long as the team exists unless they are deleted by the user or administrators, and that users can edit and delete their own messages at any time. Premium level teams can modify their team settings to shorten the duration of retention, make very specific retention setting modifications on a per-channel basis, and change settings to store all message edits and to retain messages that users have deleted. Please see our FAQ for more specific information about what options exist for different team service levels. You can view your team’s message retention settings at any time via Your Team Settings. Message Exports Administrators of all teams, both free and premium, can export their team’s messages and files that are shared in channels. Message history for private channels and direct messages is not included in this. Only owners for teams who have signed up for the appropriate level of News Monitors service and have enabled Compliance Exports can export their team’s private channel's messages, private channel's shared files and direct messages. Compliance Exports may include message edit and deletion history. For more information about your team's export options, please visit Your Team Settings
Choices for Team Members
If you are a member of a free team, you may deactivate your account. Deactivation of an account disables your access to the News Monitors team associated with that account but does not delete your profile or content, which are considered part of your team’s data. Whether you can delete your message content depends on your team’s settings. In addition, a record of edits and deletions may be retained by your team, depending on the service level of your team and your team’s settings. Please see our FAQ for more detail. While you cannot completely delete a profile once it is created, you can update your profile information at any time and modify your email settings. You can also change your user name from time to time. When you upload a document or a file on News Monitors, you can decide where to share it and with whom. You can also share documents with your entire team or in a private channel. You can also share them externally by creating a public link if you choose. Files are not subject to message retention settings but can be deleted at any time by the person who uploaded the file or by Team Administrators.
Choices for Team Owners and Administrators
Administrators have the ability to manage and change most of the team settings, including message retention settings, and can modify whether or when team members can edit or delete messages. Administrators can also deactivate member accounts for their team. Only a primary owner can deactivate or delete a team. For more about these privileges, choices, and permissions, see our FAQ.
The browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is shared with us. News Monitors does not control these choices, or default settings, which are offered by makers of your browser or mobile device.
Sharing and Disclosure
News Monitors takes reasonable steps to protect information you provide to us as part of your use of the News Monitors service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free. To learn more about current practices and policies regarding security and confidentiality, please see our Security Practices; we keep that document updated as these practices evolve over time.
News Monitors is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.
We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use News Monitors after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.
EU-U.S. Privacy Shield and U.S.-Swiss Safe Harbor
News Monitors has self-certified to the EU-U.S. Privacy Shield. For more information, see our Privacy Shield Notice. News Monitors complies with the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from Switzerland. We may process some personal data from individuals or companies in Switzerland via other compliance mechanisms, including data processing agreements based on the EU Standard Contractual Clauses. To learn more about the U.S.-Swiss Safe Harbor program, and to view our certification, refer tohttp://2016.export.gov/safeharbor/.
Contacting News Monitors